Competitive Advantage through Information Management

As the Corporate and Trust administration sector becomes more competitive, leading companies are seeking competitive advantage through the implementation of information management solutions which reduce cost, improve efficiency and increase quality of customer service.

Over the last decade, MCS has established a position as the foremost supplier of solutions  to the Corporate and Trust  administration sector within the Cayman Islands and beyond. As the ViewPoint partner for Cayman, MCS has implemented more ViewPoint solutions for the management and administration of entities such as companies, trust, partnerships, foundations and funds than any other provider worldwide. MCS is also the leading SharePoint developer in the region and has been regularly recognized by Microsoft for its dedicated Corporate and Trust solution based on Microsoft SharePoint. MCS is the current Microsoft Latin America, 2011 Partner of the Year for Portals and Collaboration and was also the 2010 Information Management Partner of the Year.

“It’s incredible to see their level of expertise and their keen understanding of Microsoft SharePoint based solutions” – Alvaro Celis, Microsoft General Manager Multi-Country Americas.

Consider an environment where all the documents, email and database-data associated with your Corporate and Trust business activities are available in a single, unified location which is secure, compliant, searchable and available to everyone who needs it, even your clients.

MCS offers an integrated solution that complements any transactional Corporate and Trust database (including ViewPoint, 4Series and Blue Bison’s Company Manager) and deals with the core information management problems associated with Corporate and Trust administration. The MCS solution provides a single, holistic view of the client by bringing together essential data, email and documents on a corporate group or on a per managed entity basis. This award winning solution is now available as a standard consulting engagement from MCS and delivers the following core features:

• Management Dashboards – Key Performance Indicators and metrics delivered in real-time.
• Client-centric unified information – improving the productivity of administrators by bringing together Entity Email, Documents and Database data.
• Integrated Scanning – reducing the cost of document management by streamlining paper-management.
• Automatic document creation and reuse of existing data – integrating with Office tools.
• Client Portal – improving customer service and client retention.

Management Dashboards – a flight-deck for the management team

The ability to analyse the status of the business in real-time, with data which is correct to within a few hours rather than to the nearest month, can make the difference between success and failure. Companies which take advantage of this capability are able to make informed decisions more quickly and with greater confidence than those who are reliant on month-end, manually created reports. The information management solution from MCS includes pre-built dashboard structures which deliver key performance indicators specific to the Corporate and Trust sector, delivering the most important metrics in a highly visual and easy to consume form.

Client or Entity-centric Information

Most organizations suffer from silos – information about the client is buried in multiple locations, typically in the main administration database, finance system, email system and document folders. Emails associated with the client may be buried in an individual’s mailbox or on a specific user’s hard-drive and are inaccessible to the rest of the team. This situation can become critical when the specific individual is unavailable and typically introduces inefficiency and increased cost to the problem of client management.

The MCS Information Management solution unifies information from all of these disparate sources into a single, simple view which individual administrators can view and search as a single source. A shared mailbox allows all emails associated with the client to be stored by each member of the team into a single location. Document libraries allow all the Word, Excel, PDF and other desktop documents to be stored together in a central location which provides versioning, retention policies and automatic change notifications.

Scanning – reducing the cost of paper management

The scanning and filing of large numbers of corporate documents typically represents a significant level of inefficiency in Corporate and Trust environments. The MCS solution implements a bar-code based solution allowing the administrator to automatically generate a header sheet for any hard-copy document which needs to be stored in the information management system. This target document (with header sheet) can then be loaded into the scanner to await a scanning run. Once the document has been scanned it is automatically picked up by the IM solution and moved to the relevant client folder with an appropriate (auto-generated) file name which meets the corporate document naming convention. Implementing this process allows a single scanning run each day, with all documents loaded into the scanner and automatically routed to the relevant location, rather than requiring each administrator to scan and manually file their client-related documents.

Automatic document creation and eliminating re-keying – integrating with Office tools.

Re-keying of information is laborious, error-prone and inefficient. Far better to be able to take information directly from existing sources and insert it directly into the required document. The IM solution from MCS supports exactly this functionality by providing the ability to take data directly from the existing transactional database and introduce it into Word, Excel or PowerPoint documents. As the data comes directly from the source to the document the opportunity for re-keying errors is eliminated and the efficiency of the process is increased. In addition, standard document templates can be developed and data can be introduced directly into pre-defined fields within the document providing an efficient, streamlined and unified output.

Client Portals – improving customer service and client retention

The maturation of the internet has led to an environment where we expect to have access to our own information 24-hours a day and from any location in the world. We have come to expect the availability of on-line banking, on-line travel booking and on-line information management. In this environment it is critical for Corporate and Trust administrators to be able to deliver a similar level of functionality to their client base, in order to meet customer expectation and develop customer loyalty.

The IM solution from MCS includes an integrated extranet component which can quickly and securely deliver dedicated document and information management portals for each customer. These portals are automatically generated and support integrated publishing from the internal management systems. They support a straightforward user interface which allows clients to find and work with their own information with minimal support or training.

Take A Look!

We believe that the best way to understand how the MCS Solution for Corporate and Trust Management can help your business is to see it in action. We organize regular briefings, workshops and demonstrations for clients on a one-on-one basis, or in small groups. Contact us to make an appointment.

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