Client portals
are private, secure online informational services that
give customers the level of interactivity, flexibility and variety of
information and data content that they demand from their service
providers. Whether at home, travelling,
at work or at play — wherever they are, customers require ready
access to their information. The financial services sector is no different, with clients commonly expecting to be provided
with online access to their financial data including online banking, online
portfolio management and corporate portals. In
order to compete in a crowded marketplace, financial services companies must deliver
online client access simply to achieve parity with other providers.
Differential advantage can be attained by offering enhanced services and highly
relevant personalized content online.
The maturation
of the Internet has led to an environment where we expect to have access to our
own information 24-hours a day, from any location in the world. We have become
used to the availability of online banking, online travel booking and on-line
information management as a matter of course. Against this backdrop, it is
critical for financial services providers to be able to deliver similar
functionality to their clients in order to meet expectations and develop
loyalty.
The MCS Information
Management (IM) solution includes integrated extranet components which quickly
and securely deliver unique and dedicated document and information management
portals for each customer, regardless of the back end systems or specific
sector. These portals are automatically generated and support integrated
publishing from the company’s internal information management systems out to
individual client portal sites. They also support a straightforward, simple user
interface which allows clients to find and work with their own information with
minimal support or training. Finally, clients can also be proactively notified
using ‘push’ technology of recent changes and document uploads to their site,
so that they are kept informed of the latest information.
Benefits of an Effective Customer Portal Solution
An effective customer portal strategy can advance companies
toward high performance by delivering a host of important benefits:
- Lower Costs and Higher Productivity: A customer portal can help providers reduce their operating expenses, thanks to self-service capabilities and more rapid development times.
- Improved Customer Control Over Rich and Relevant Content: Customers now expect to create, shape, share and receive their own content—accessing it whenever, wherever and however they want.
- Better Customer Segmentation and Delivery of Relevant Services: Portals can enable providers to target multiple customer segments with as many differentiated and constantly evolving product and service bundles as possible
- Powerful Aggregation: An effective portal strategy enables providers to aggregate and control innovative suppliers and third-party services, extracting value beyond data traffic.
- An Improved Customer Experience and Better Service: Portals can help providers offer differentiated customer service capabilities while keeping costs under control.
With advanced
self-service capabilities built on easy-to-use interfaces, client portals
provide customers with the facility to access information and complete
transactions without the need for assistance.
Take A Look!
We believe that
the best way to understand how the MCS Client Portal Solutions can help your
business is to see them in action. We organize regular briefings, workshops and
demonstrations for clients on a one-on-one basis, or in small groups. Contact us to make an appointment.
